|
Date |
|
Issue |
|
Rectification |
|
Outcome |
|
Rating |
|
|
May
'99 |
|
Rubber
bonnet seal falls into fan space and damages plastic blades |
|
Main
dealer replaced parts under warranty |
|
Parts
were ordered in advance, customer was provided with a loan
vehicle during the work which took one day |
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
July
'99 |
|
Throttle
body "Y" pipe develops a split. Vehicle
looses power |
|
Main
dealer misdiagnoses the fault and after taking a VAG 1552
reading tells the customer that the ECU has been reset and
not to drive the car too hard as the "rev limit has
been surpassed by the driver" |
|
ECU
is reset and all fault codes cleared resulting in the car
working fine until the customer was half way home - the
problem resurfaced and the car is booked in for the
following weekend for additional diagnostics |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
July
'99 |
|
Throttle
body "Y" pipe develops a split. Vehicle
looses power |
|
Main
dealer is unable to diagnose any issues, but again explains
to the customer that the "rev limit" was surpassed
by the driver. A quick chat with the customer service
manager allows the fault to be identified as a split in
the rubber throttle body "Y" pipe. |
|
The
part is unavailable from stock due to Scott Evered at AmD
having bought up the entire regions stock of five units |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Aug
'99 |
|
Throttle
body "Y" pipe develops a split. Vehicle
looses power |
|
The
S4 is returned to the dealership for replacement of the
defective pipe. The car is also "marked" for
recall and fitted with additional reinforced intercooler
hoses. |
|
On
collection, the car drives well, but on the final approach
home, the engine looses power. The cars engine then
shuts down completely at 60mph and will not restart by
kicking the clutch. Ignition key is turned on and off
which resets the ECU - the car's clutch is then kicked again
and the engine fires, restoring confidence in the brake and
steering. The RAC
is called and find that the jubilee clips on one of the
replaced intercooler hoses were not tightened |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Aug
'99 |
|
Work
carried out under recall is re-inspected |
|
The
S4 makes another visit back to the dealership who put the
car on a ramp and re-check that all hoses are secure.
The dealer makes known that in their opinion if the car was
not fitted with an MTM
Stage 1 (306BHP) ECU, it is unlikely that the "Y"
pipe problem would have occurred |
|
Hoses
are secured and the car runs to specification |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Oct
'99 |
|
Driver
information system display is dim towards bottom of screen |
|
Difficult
to follow directions given by the Satellite Navigation
system and becomes quite irritating |
|
Dealer
confirms problem and orders replacement unit. Unit is
fitted, but a scratch is found on the lower dashboard panel
and disputed |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Jan
'00 |
|
Bose
rear speaker develops a rattle |
|
Unit
is ordered and replaced without incident |
|
No
issues |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Mar
'00 |
|
A
visit to the local Club-Audi
meeting reveals on inspection that the fan pulley has
scratches on it and is exhibiting signs of rust |
|
This
"damage" is traced back to the bonnet seal falling
into the fan area back in May '99. The technician
concerned failed to use the pulley lock tool and instead
removed the fan with a large mole grip |
|
The
unit is replaced under warranty and an apology is extended
from the dealership |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
July
'00 |
|
Second
gear seems to exhibit some notchiness when engaged |
|
The
dealership checks out the car and finds nothing "out of
spec" with the car. The selector was checked and
found to be "fine" |
|
On
the way back home from the dealership, the 2nd gear makes a
noise and the selector becomes inoperable |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Aug
'00 |
|
Gearbox
failure |
|
The
RAC removes the car to
the dealership for inspection |
|
The
dealer keeps the car for two weeks before getting the
authorisation for a new gearbox under warranty. No
courtesy vehicle is provided. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Aug
'00 |
|
Nearside
turbo fails |
|
Vehicle
is returned to dealership for inspection. The
dealership explains that they have a new policy which
excludes any vehicle with an ECU modification from receiving
warrantable work on mechanical parts. |
|
Audi
are unable to defend their "about turn" on
vehicles with modified ECUs, but that opens the door for some serious
modifications to be performed on the S4. After
conferring with Cister
Automotive, options are drawn from
two of their suppliers. a 450BHP MTM
conversion is commissioned, with work starting in January
2001. |
|
|
|
